Refunds and Returns Policy

Effective Date: 11/16/2024

At Sisters, Seashells & Pines, we take pride in the quality of our handcrafted products and your satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

1. Eligibility for Returns

You may return items for a refund or exchange under the following conditions:

  • The item must be unused, in its original condition, and include all original packaging.
  • A return request must be made within [Insert Timeframe, e.g., 14 days] of receiving your order.
  • Custom or personalized items are not eligible for returns unless they arrive damaged or defective.

2. Non-Returnable Items

We do not accept returns for the following:

  • Gift cards.
  • Sale or clearance items.
  • Items that have been used, damaged, or altered by the customer.

3. Return Process

To initiate a return:

  1. Contact Us: Email us at [Insert Email Address] with your order number, the item you wish to return, and the reason for the return.
  2. Wait for Authorization: We will review your request and provide instructions on how to send the item back.
  3. Ship the Item: Pack the item securely and include proof of purchase. Return shipping costs are the responsibility of the customer, unless the item is damaged or incorrect.

4. Refunds

  • Processing Time: Once we receive your returned item, we will inspect it and notify you of the status of your refund.
  • Refund Approval: If approved, a refund will be issued to your original method of payment within [Insert Timeframe, e.g., 5-7 business days].
  • Shipping Costs: Original shipping charges are non-refundable.

5. Exchanges

  • If you received a defective or damaged item, we will gladly exchange it for the same item.
  • Contact us at [Insert Email Address] within [Insert Timeframe, e.g., 7 days] of receiving your order to arrange an exchange.

6. Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item:

  • Contact us immediately at [Insert Email Address] with photos of the damaged or incorrect item.
  • We will cover the cost of return shipping and send a replacement or issue a refund.

7. Questions or Concerns

If you have any questions about our Refunds and Returns Policy, please contact us at:
Email: [Insert Email Address]
Mailing Address: [Insert Address]